Төрийн албан хаагчдын ажлын гүйцэтгэлд нөлөөлж буй хүчин зүйлсийн олон талт шинжилгээ
Зохиогчийн тухай
Б.Жаргалсайхан, доктор
Д.Янжинжав, магистр
Хураангуй
Эх сурвалжийн жагсаалт
•Амартүвшин, М., Энхмандах, Ц. (2020). Албан хаагчийн гүйцэтгэлийн үнэлгээний журмын шинэчлэл: шинэ сорилт, хэрэгжүүлэхэд анхаарах асуудал. Төрийн удирдлага онол, арга зүйн сэтгүүл, 3(12), 51–80. Удирдлагын академи, Улаанбаатар.
•Байгал, Д., Амартүвшин, М., Цацралт, Б., Энхмандах, Ц., Мөнхбаяр, М., Алиман, Е. (2017). Төрийн захиргааны байгууллагын хүний нөөцийн хөтөлбөрийн хэрэгжилтэд хийсэн судалгаа. Удирдлагын академи, Улаанбаатар.
•Байгал, Д., Баянмөнх, М., Эрдэнэчимэг, Ч., Энхмандах, Ц., Мөнхнаран, С., Наранцэцэг, С. (2019). Төрийн захиргааны байгууллагын хүний нөөцийн хөтөлбөрийн хэрэгжилтийн судалгаа. Удирдлагын академи, Улаанбаатар.
•Баянмөнх, М., Цэдэв, Д., Байгаль, Д., Энхмандах, Ц., Ганди, Д. (2020). Төрийн захиргааны албан тушаалд шатлан дэвшүүлэх зарчмын хэрэгжилтэд хийсэн судалгаа. Удирдлагын академи, Улаанбаатар.
•Доржсүрэн, П., & Бүжин, Ц. (2005). Төсвийн байгууллагын стратегийн удирдлага. Улаанбаатар: Соёмбо принтинг хэвлэлийн газар.
•Зүмбэрэллхам, Д., Батцэцэг, Б., Энхтуяа, Г. (2020). Төрийн албаны сэдэл, байгууллагын соёлын ажлын гүйцэтгэлд үзүүлэх нөлөө. Монголын менежментийн сэтгүүл, 21(1), 45–58.
•Нарантуяа, Ж., Батхүү, Д. (2020). Төрийн албан хаагчийн улсад зүтгэх эрмэлзэл, мэдлэг хуваалцах сэдэл хоорондын хамаарлыг тандан шинжилсэн нь. Төрийн удирдлага онол, арга зүйн сэтгүүл, 1(10), 18–44. Удирдлагын академи, Улаанбаатар.
•Наранцэцэг, П. (2009). Хүний нөөцийн менежмент. Улаанбаатар: Бэмби сан хэвлэлийн газар.
•Санжмятав, Ч., Зүмбэрэллхам, Д., Цэдэвсүрэн, Н., Ууганцэцэг, Б. (2021). Төрийн албаны хүний нөөцийн бодлого, зохицуулалтын өнөөгийн байдалд хийсэн шинжилгээ. Удирдлагын академи, Улаанбаатар.
•Цэцэгмаа, Ц. (2014). Хүний нөөцийн менежмент. Улаанбаатар, Мөнхийн үсэг хэвлэлийн газар.
•Abbas, N., Ashiq, U., & Abbas, A. (2020). Training and employee performance: Mediating role of job satisfaction in civil society organizations of Pakistan. Journal of Accounting and Finance in Emerging Economies, 6(4), 1041-1050. https://doi.org/10.26710/ jafee.v6i4.1458
•Afroz, N. N. (2018). Effects of training on employee performance-A study on banking sector, Tangail Bangladesh. Global Journal of Economics and Business, 4(1), 111-124. https://doi. org/10.12816/0048158
•Akbaba, A., & Kipici, K. (2015). Is to reveal the opinion of the teachers’ about the effect of the psychologıcal complaınts and problems they face at school. Journal of Academic Social Sciences, 3(9), 170-186. https://doi. org/10.16992/ASOS.489
•Akther, S., Javed, T., & Islam, N. (2019). Measurement of the effectiveness of off-the-job training methods in commercial banks of Bangladesh. International Journal of Business and Management, 14(9), 160- 172. https://doi.org/10.5539/ijbm. v14n9p160
•Algharibeh, F. I., Almsafir, M., & Alias, R. B. (2014). The relationship between training and employee performance: A case of Jordanian public universities. Journal of Advanced Social Research, 4(12), 1-15.
•Alipour, M., Salehi, M., & Shahnavaz, A. (2009). A study of on the job training effectiveness: Empirical evidence of Iran. International Journal of Business and Management, 4(11), 63-68. https:// doi.org/10.5539/ijbm.v4n11p63
•Alonso, P., & Lewis, G. B. (2001). Public service motivation and job performance: Evidence from the federal sector. The American Review of Public Administration, 31(4), 363-380. https:// doi.org/10.1177/02750740122064992
•Allport, G. W. (1937). Personality: A psychological interpretation. Holt, Rinehart & Winston. DOI: 10.1111/ j.2044-8279.1943.tb02719.x
•Amos, K. J., & Natamba, B. (2015). The impact of training and development on job performance in Ugandan banking sector. Journal on Innovation and Sustainability RISUS, 6(2), 65- 71. https://doi.org/10.24212/2179- 3565.2015v6i2p65-71
•Aosa, E. (1992). An empirical investigation of aspects of strategy formulation and implementation within large, private manufacturing companies in Kenya. (Doctoral Dissertation), Strathclyde University.
•Arasa, R. (2012). The relationship between strategic planning and firm performance. International Journal of Humanities and Social Science, 2(22), 201–213.
•Armstrong, M. (2006a). Handbook of human resource management practice. London, UK; Philadelphia, USA: Kogan Page Limited.
•Armstrong, M. (2006b). Performance management: key strategies and practical guidelines (3rd ed.). London, UK: Kogan Page. Armstrong, M. (2014).
•Armstrong’s Handbook of Human Resource Management Practice (13th ed.). Kogan Page.
•Azman, I., Ajis, M. N. e., Dollah, N. F., & Boerhannoeddin, A. (2009). Relationship between supervisor’s role and job performance in the workplace training program. Economic Sciences, 21(2), 1-15. https://doi.org/10.1108/ JWL-09-2009-0003
•Babbie, E. (2010). Introduction to social research (12th ed.). Belmont, California: Wadsworth, Cengage Learning.
•Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istraživanja, 29(1), 118–130. https://doi.org/10.1080/1331 677X.2016.1163946
•Bin, A. S., & Shmailan, A. (2015). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1-8.
•Black, S. E., & Lynch, L. M. (1996). Human-capital investments and productivity. The American Economic Review, 86(2), 263-267. doi: 10.1257/ aer.86.2.263
•Borman, W. C. (2004). The concept of organizational citizenship. Current Directions in Psychological Science, 13(6), 238-241. DOI: 10.1111/j.0963- 7214.2004.00316.x
•Borman, & Motowidlo. (1997). Task Performance and Contextual Performance: The Meaning for Personnel Selection Research. Human Performance, 10(2), 99-109. https://doi. org/10.1207/s15327043hup1002
•Boyatzis, R. E. (1982). The competent manager: A model for effective performance: John Wiley & Sons. https:// doi.org/10.1016/0024-6301(83)90170-x
•Boyne, G. (2001). Planning, performance and public services. Public Administration, 79(1), 73-88. https://doi. org/10.1111/1467-9299.00246
•Brewer, G. A., Selden, S. C., & Facer Ii, R. L. (2000). Individual conceptions of public service motivation. Public Administration Review, 60(3), 254- 264. https://doi.org/10.1111/0033- 3352.00085
•Caillier, J. G. (2010). Factors affecting job performance in public agencies. Public Performance & Management Review, 34(2), 139-165. https://doi.org/10.2753/pmr1530- 9576340201
•Chen, J. C., & Silverthorne, C. (2008). The impact of locus of control on job stress, job performance and job satisfaction in Taiwan. Leadership & Organization Development Journal, 29(7), 572-582.
•Davis, K., & Lichtenstein, S. (2015). Organizational behavior and management. Journal of Organizational Behavior, 36(1), 52-69.
•Dizgah, M. R., Chegini, M. G., & Bisokhan, R. (2012). Relationship between job satisfaction and employee job performance in Guilan public sector. Journal of Basic and Applied Scientific Research, 2(2), 1735-1741.
•Dessler, G. (2019). Human resource management (15th ed.). Pearson.
•Edwards, L. M. (2012). Strategic planning in local government: Is the promise of performance a reality?, (Doctoral Dissertation) Georgia Institute of Technology and Georgia State University.
•Eisenberger, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507.
•Enock, M., & Thomas Katua Ngui, P. (2019). Effects of employee competencies on employee job. Global Scientific Journals, 7(10), 1688–1702.
•Fayol, H. (1949). General and Industrial Management. Ghirardini, B. (2011). E-learning methodologies: a guide for designing and developing e-learning courses. Rome, Italy: Food and Agriculture Organization of the United Nations.
•Gully, M., Payne, C., Kiechel, K., & Whiteman, K. (2002). The impact of error training and individual differences on training outcomes: An attributetreatment interaction perspective. The Journal of Applied Psychology, 87(1), 143–155. https://doi.org/10.1037/0021- 9010.87.1.143
•Han, Y. (2008). The relationship between job performance and job satisfaction, organizational commitment, and goal orientation. Acta Psychologica Sinica, 40(01), 84-94.
•Hanafi, H. M., & Ibrahim, S. B. (2018). Impact of employee skills on service performance. International Journal of Science and Research, 7(12), 587-598. https://doi.org/10.24940/theijhss/2018/ v6/i12/hs1812-013
•Hashem, M., Sfeir, E., Hejase, H. J., & Hejase, A. J. (2022). Effect of online training on employee engagement during the COVID-19 era. Asian Business Research, 7(5), 10-40. https://doi. org/10.20849/abr.v7i5.1294
•Hau, I., & Chow, S. (1998). The impact of rules and regulations on workforce flexibility in Hong Kong. International Journal of Human Resource Management, 9(3), 494-505. DOI: 10.1080/095851998341035
•Holland, P. W., & Mckinley, W. (2010). Organizational behavior: Managing people and organizations (2nd ed.). McGraw-Hill Education.
•Huang, W.-R. (2019). Job training satisfaction, job satisfaction, and job performance. Career Development and Job Satisfaction, 25(3), 1-21.
•Hussein Amzat, I., & Abdul Rahman Idris, D. (2012). Structural equation models of management and decision‐ making styles with job satisfaction of academic staff in Malaysian research university. International Journal of Educational Management, 26(7), 616- 645.
•Jeffrey, A. M. (2011). Strategic management of human resources (3rd ed.). Mason, OH: South-Western Cengage Learning.
•Kamal, K. B., Aghbari, M., & Atteia, M. (2016). E-training & employees’ performance a practical study on the Ministry of Education in the Kingdom of Bahrain. Journal of Resources Development and Management, 18, 1–8.
•Kamarulzaman, N., Saleh, A., Hashim, S., Hashim, H., & Abdul-Ghani, A. (2011). An overview of the influence of physical office environments towards employee. Procedia Engineering, 20, 262-268. https://doi.org/10.1016/j. proeng.2011.11.164
•Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. https://hbr. org/1992/01/the-balanced-scorecardmeasures-that-drive-performance-2
•Kariuki, P. G., Maiyo, J., & Ndiku, J. M. (2016). Relationship between strategic planning and performance of public secondary schools in Kangundo Sub-County, Machakos County, Kenya. IOSR Journal of Research & Method in Education, 6(6), 99-105. https://doi. org/10.9790/7388-06060199105
•Khan, A., Abbasi, H., Waseem, M., Ayaz, M., & Ijaz, M. (2016). Impact of training and development of employees on employee performance through job satisfaction: A study of telecom sector of Pakistan. Business Management and Strategy, 7(1), 29. https://doi. org/10.5296/bms.v7i1.9024
•Kim, H. N. (2020). The relationship between employees’ job satisfaction and organizational culture in Korea’s manufacturing industry: Focusing on online training participation as a moderator. International Journal of Advanced Corporate Learning, 13(4), 13. https://doi.org/10.3991/ijac. v13i4.15077
•Kim, S. (2004). Individual-level factors and organizational performance in government organizations. Journal of Public Administration Research and Theory, 15(2), 245-261. https://doi. org/10.1093/jopart/mui013
•Kirkpatrick, J. D., & Kirkpatrick, W. K. (2016). Kirkpatrick’s four levels of training evaluation. Alexandria, VA: Association for Talent Development.
•Kuvaas, B., & Dysvik, A. (2010). Exploring alternative relationships between perceived investment in employee development, perceived supervisor support and employee outcomes. Human Resource Management Journal, 20(2), 138- 156. https://doi.org/10.1111/j.1748- 8583.2009.00120.x
•Lee, O. F., Tan, J. A., & Javalgi, R. (2010). Goal orientation and organizational commitment: Individual difference predictors of job performance. International Journal of Organizational Analysis, 18(1), 129-150.
•Lilin, W. (2018). Factors affecting the job performance of employees at work place in the higher education sector of China. International Journal of Scientific and Research Publications, 8(1), 219-223.
•Luna–Arocas, R., & Morley, M. J. (2015). Talent management, talent mindset competency and job performance: The mediating role of job satisfaction. European Journal of International Management, 9(1), 28-51. https://doi.org/10.1504/ EJIM.2015.066670
•Muhammad, S., Syaifuddin, D. T., & La Ode Bahana, A. (2019). The effect of understanding the regulation on working discipline and employees’ performance of procurement of government goods/ services. Journal of Educational and Social Research, 21(5), 82–87. https:// doi.org/10.9790/487X-2105098287
•Mwendwa, P., McAuliffe, E., Uduma, O., Masanja, H., & Mollel, H. (2017). The impact of supportive supervision on the implementation of HRM processes; A mixed-methods study in Tanzania. Health Systems and Policy Research, 4(1), 1–21.
•Naff, K. C., & Crum, J. (1999). Working for America: Does public service motivation make a difference? Review of public personnel administration, 19(4), 5-16. https://doi. org/10.1177/0734371X9901900402
•Noe, R. A. (2008). Employee training and development (4th ed.): McGraw-Hill. https://doi. org/10.1108/01409170710833376.
•Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2000). Human Resource Management: Gaining a Competitive Advantage (3rd ed.). Boston, MA: Irwin/McGraw-Hill.
•Nur Shafini, M. S., Jahya, N. S., Mazlan, N. A., Omar Ali, S. R., & Mohammed Yusof, H. S. (2016). Workplace training: Reinforcing effective job performance. e-Academia Journal, 5(1), 1-15.
•Nurlita, D. E. (2019). The effect of public service motivation on employee performance with organizational citizenship behavior and job satisfaction as its intervening variables. Review of Integrative Business and Economics Research, 8(4), 283–300. https://doi. org/10.26487/hjbs.v1i4.284
•Nwali, N., & Adekunle, M. (2021). Does training and development impact the employee performance or another ritual. Applied Journal of Economics, Management and Social Sciences, 2(1), 42-48. https://doi.org/10.53790/ ajmss1135
•Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: The mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742-757. https://doi.org/10.1108/ EJTD-11-2016-0084
•Opperman, C. S. (2002). Tropical business issues. New York: Partner Price Waterhouse Coopers.
•Pangaribuan, D., & Sihombing, P. R. (2021). The effect of competence on employee performance mediated on job satisfaction (Case study; Ministry of Finance). Economit Journal: Scientific Journal of Accountancy, Management and Finance, 1(4), 203-211. https://doi. org/10.33258/economit.v1i4.586
•Pearce, J. A., Freeman, E. B., & Robinson Jr, R. B. (1987). The tenuous link between formal strategic planning and financial performance. Academy of Management review, 12(4), 658-675. https://doi.org/10.5465/ amr.1987.4306718
•Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5-22. https://doi. org/10.1093/oxfordjournals.jpart. a024303
•Perry, J. L., & Hondeghem, A. (2008). Building theory and empirical evidence about public service motivation. International Public Management Journal, 11(1), 3-12.
•Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367–373. https://doi.org/10.1093/ oxfordjournals.jpart.a024303
•Peter, W. O., & Wekesa, S. (2019). Influence of on-the-job training on employee performance: A case study of Sony Sugar Company Limited in Migori County, Kenya. International Journal of Core Engineering & Management, 6(2), 32–45.
•Pham, T. T. P., Truong, G. Q., Van Nguyen, T., & Nguyen, P. V. (2023). The meaning of public service motivation: Human resource management practices in the public sector. Review of Integrative Business and Economics Research, 12(2), 1-27.
•Qomariah, N., Friyanti, D., Budisatoto, E., Masram, M. a., & Mu’ah, M. a. (2020). The impact of leadership style, work environment and job satisfaction on employee performance. International Journal of Engineering Research and Technology, 13(8), 2030-2038.
•Qureshi, M. A., & Hamid, K. (2017). Impact of supervisor support on job satisfaction: A moderating role of fairness perception. International Journal of Academic Research in Business and Social Sciences, 7(3), 235-242. https:// doi.org/10.6007/IJARBSS/v7-i3/2729
•Qureshi, M. A., Syed, K. B. S., Brohi, N. A., Soomro, A. B., & Mushtaque, T. (2019). Impact of job clarity on nurses’ job satisfaction: A moderating role of fairness perception. International Business Research, 12(4), 187-195. https://doi.org/10.5539/ibr.v12n4p187
•Rayner, J., Reimers, V., & Chao, C. W. (2018). Testing an international measure of public service motivation: Is there really a bright or dark side? Australian Journal of Public Administration, 77(1), 87-101. https://doi.org/10.1111/1467- 8500.12247
•Rea, L. M., & Parker, R. A. (1997). Designing and conducting survey research: A comprehensive guide (2nd ed.). Jossey-Bass.
•Robbins, S. P. (2012). Organizational behavior: Global and Southern African perspectives (2nd ed.). Pearson Education.
•Robbins, S.P., & Coulter, M. (2012). Management (11th ed.). Prentice Hall.
•Rodriguez, J. K., Johnstone, S., & Procter, S. (2017). Regulation of work and employment: Advances, tensions and future directions in research in international and comparative HRM. In (Vol. 28, pp. 2957-2982): Taylor & Francis.
•Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation and job satisfaction on employee performance. Management Science Letters, 10(8), 1775- 1786. https://doi.org/10.5267/j. msl.2020.1.001
•Saidi, N. S. A., Michael, F. L., Sumilan, H., Lim, S. L. O., Jonathan, V., Hamidi, H., & Ahmad, A. I. A. (2019). The relationship between working environment and employee performance. Journal of Cognitive Sciences and Human Development, 5(2), 14-22. https://doi.org/10.33736/ jcshd.1916.2019
•Sandamali, J., Padmasiri, M. D., Mahalekamge, W., & Mendis, M. (2018). The relationship between training and development and employee performance of executive level employees in apparel organizations. International Invention of Scientific Journal, 2(1), 12-17. https://www.researchgate.net/ publication/323607280
•Schultz, D., & Schultz, S. (2010). Psychology and work today: An introduction to industrial and organizational psychology (10th ed.). Upper, Saddle River: Prentice Hall.
•Sektiaji, S. H., & Sos, S. (2022). The effect of online training effectiveness and motivation on PT XYZ employee performance. International Journal of Research and Review, 9(9), 89–99. https://doi.org/10.52403/ijrr.20220909
•Selase, E., & Avenorgbo, M. (2021). The effect of e-training on the performance of employees in small and medium scale enterprise amidst the COVID-19 pandemic. Acta Universitatis Bohemiae Meridionalis, 24(2), 34-48.
•Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personnel Review, 45(1), 161-182. https://doi. org/10.1177/014920638401000202
•Shrader, C. B., Taylor, L., & Dalton, D. R. (1984). Strategic planning and organizational performance: A critical appraisal. Journal of Management, 10(2), 149-171. https://doi. org/10.1177/014920638401000202
•Sloan, M. M. (2012). Unfair treatment in the workplace and worker wellbeing: The role of coworker support in a service work environment. Work and Occupations, 39(1), 3-34. https://doi. org/10.1177/0730888411406555
•Smith, P. C. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Chicago: Rand McNally and Company.
•Spencer, L. M., Jr., & Spencer, S. M. (1993). Competence at work: Models for superior performance. John Wiley & Sons.
•Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage.
•Taylor, F. W. (1911). The principles of scientific management. New York: Harper & Brothers.
•Thapa, P. (2013). Job satisfaction and organizational commitment: A case study of civil servants in Nepal. Kathmandu: Nepal Administrative Staff College.
•Thompson, E. R., & Phua, F. T. (2012). A brief index of affective job satisfaction. Group & Organization Management, 37(3), 275-307. https://doi. org/10.1177/1059601111434201
•Titan, A. E. T. (2014). Online training effect on employee skills development. Paper presented at the 2nd International Conference on Information and Communication Technology, 288–291.
•Tumendemberel, T. (2013). Factors affecting the training transfer of civil servants in Mongolia. Thai Journal of Public Administration, 31(1), 97–127.
•Uzun, T., & Özdem, G. (2017). The mediating role of job satisfaction on the relationship between teachers’ perceptions of supervisor support and job performances. International Journal of Educational Administration and Policy Studies, 9(7), 84–90.
•Uzun, Y., & Özdem, G. (2017). The mediating role of job satisfaction in the effect of managers’ support on organizational commitment. Eurasian Journal of Educational Research, 70(70), 251–272. https://doi.org/10.14689/ ejer.2017.70.13
•Weber, M. (1947). The theory of social and economic organizations. New York: The Free Press.
•Werner, J. M., & DeSimone, R. L. (2012). Human resource development (6th ed.). Mason, OH: South-Western, Cengage Learning.
•World Bank. (2020). Mongolia— Towards a high performing civil service: Reform progress and challenges. Washington, D.C: World Bank Group.
•Yamane, T. (1967). Statistics: An introductory analysis (2nd ed.). New York: Harper and Row.
•Yang, S. C., & Lin, C.-H. (2011). The effect of online training on employee’s performance. Journal of Computers, 6(3), 458-465. https://doi.org/10.4304/ jcp.6.3.458-465
•Yang, T., Shen, Y. M., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L. C. (2015). Effects of co-worker and supervisor support on job stress and presenteeism in an aging workforce: A structural equation modeling approach. International Journal of Environmental Research and Public Health, 13(1), 1–15. https://doi.org/10.3390/ijerph13010072
•Yuniar, F., Jasfar, F., & Anggiany, S. (2020). The effect of training on job satisfaction, employee engagement, and organizational commitment as mediators in improving job performance of the employee of the Ministry of Defense of the Republic of Indonesia. International Journal of Creative Research and Studies, 4(6), 110–117.
•Yuniar, N. N., Subudi, M., & Sutama, I. K. (2020). The influence of e-learning training and motivation on job performance with job satisfaction as mediation variable. International Research Journal of Management, IT and Social Sciences, 7(6), 11–21. https://doi. org/10.21744/irjmis.v7n6.1014
•Zeb, A., Goh, G. G. G., Javaid, M., Khan, M. N., Khan, A. U., & Gul, S. (2023). The interplay between supervisor support and job performance: Implications of social exchange and social learning theories. Journal of Applied Research in Higher Education, 15(2), 429-448. https://doi.org/10.1108/ JARHE-04-2021-0143
•Zimmerman, R. D., & Darnold, T. C. (2009). The impact of job performance on employee turnover intentions and the voluntary turnover process: A meta‐ analysis and path model. Personnel Review, 38(2), 142-158.